Orders are processed within 3 days after payment is received (excluding Saturdays, Sundays and holidays).
No shipments are made on weekends and holidays; an order placed on Friday will be processed on Monday.
Our delivery times vary from 7 to 10 days, including preparation time.
If the "free shipping" appear in the basket, the cost will be due by the seller.
Free shipping orders concerns exclusively the delivery addresses located in Brussels-Capital Region (19 municipalities) and the amount may be higher than a price determined by the seller.
Otherwise, the costs of delivery shall be notified in the "basket". Shipping fees include handling, packaging and transport.
Delivery will be made by one of these carriers : POST, DPD, GLS, UPS, DHL for Europe and some countries outside Europe.
Delivery by POST, DPD, GLS
The usual delivery time, including preparation , from Monday to Saturday for Belgium is 48 hours after the deposit of the package at the post (or 5 days after registration of the order, excluding weekends and holidays off ).
NB: We have 10 to 15 days after registration of the order, excluding weekends and holidays off to deliver the order if not in stock.
In the absence of the buyer or the recipient or when the size of the mailbox is too small the package could not be delivered, the buyer receives a calling. This review allows him to retrieve his package at the office of the designated carrier, within fifteen days. After this time, the package is returned to sender.
No dispute on the delivery itself is possible if the package appears to have been "delivered" in the computer system of the carrier.
No claims with respect to the delivery shall be entertained within a period exceeding 30 days after shipping.
If the package appears to be stuck at a stage of distribution, it is up to the customer to contact the seller who will open an investigation with the carrier.
The carrier then has a maximum of 3 weeks to send the seller the results of his research.
If after that period the carrier is not able to transmit a receipt to the seller, the parcel will be declared lost and then it will refund the order. The seller will then notify the customer immediately and will proceed with the order refund procedures corresponding to the lost parcel (products and shipping).
However, if the designated carrier address the seller a document confirming the delivery, it will not open dispute case and will not be able to refund the order.
The customer must check at the time of receipt of the order, compliance and product packaging condition. If the customer finds an abnormality in the package (open or damaged package), he should not open it and report it to the carrier within three (3) days to establish a "statement". The opening of the package cancels any possibility of recourse to the seller.
All reservations after the delivery of a product must be made known to the seller by registered letter with acknowledgment of receipt within five (5) days of receipt.
If the customer finds an abnormality on the contents of the package (missing, damaged or other problems), the customer or recipient of ordered products must report the defect to the seller by registered letter with acknowledgment of receipt within five (5) days.
In all cases, any delays in the delivery of the package would give the customer any right to claim damages.